Receptionist / Front Office Executive

We are looking for a professional, confident, and customer-focused Front Desk Receptionist who can create an excellent first impression for every visitor. The ideal candidate should have strong communication skills, a positive attitude, and the ability to support the sales team by welcoming customers and encouraging business opportunities.

Key Responsibilities

● Welcome and greet all customers, visitors, and business partners professionally.

● Understand customer requirements and introduce suitable products.

● Build a positive relationship with walk-in customers and encourage them to place orders.

● Support the sales team by converting inquiries into sales opportunities.

● Handle incoming phone calls, WhatsApp inquiries, and direct them appropriately.

● Maintain the reception area in a clean, organized, and professional manner.

● Record customer details and maintain visitor and inquiry registers.

● Coordinate with the sales, dispatch, and accounts teams for smooth customer service.

● Schedule appointments and meetings when required.

● Ensure every customer leaves with a positive experience.

Required Skills

● Excellent communication and interpersonal skills.

● Pleasant personality with a professional appearance.

● Strong convincing and customer-handling abilities.

● Basic computer knowledge (MS Office, WhatsApp, Email).

● Ability to multitask and work in a fast-paced environment.

● Positive attitude with a sales-oriented mindset.

Preferred Qualification

● Graduate or equivalent.

● 1–3 years of experience in Reception, Customer Service, or Sales.

● Experience in the wholesale or garment industry is an added advantage.

Performance Expectations

● Create an outstanding first impression for every customer.

● Maximize walk-in customer conversions.

● Provide prompt and professional customer support.

● Maintain accurate customer records and daily reports.

● Contribute to achieving the company’s monthly sales targets through excellent customer engagement.