Security Operations Manager

JOB DESCRIPTION — COPY THIS

We are hiring a Security Operations Manager for

OM Security & Cleaning Services

WHO WE ARE LOOKING FOR:

A strong, experienced operations professional who

understands security industry ground realities —

someone who has actually managed security sites,

handled guards and dealt with clients directly.

SITE & MANPOWER MANAGEMENT:

- Handle and oversee ALL security sites where

 guards/manpower are deployed

- Ensure zero manpower shortage at any site at

 any time — plan in advance for leaves & absences

- Coordinate with ground staff and supervisors

 daily to maintain full deployment strength

- Conduct regular site visits to inspect guard

 performance, post discipline and compliance

CLIENT MANAGEMENT:

- Attend and resolve all client escalations

 promptly and professionally

- Conduct regular meetings with all clients —

 address concerns, take feedback, build rapport

- Visit client sites personally to ensure service

 quality and client satisfaction

- Maintain strong client relationships to ensure

 contract renewals and zero complaints

OPERATIONS & COMPLIANCE:

- Monitor KRA (Key Result Areas) for all sites

 and ground staff

- Ensure all guards follow grooming standards,

 uniform policy and site SOP at all times

- Oversee attendance, duty roster and shift

 management across all deployed sites

- Conduct surprise checks and night rounds to

 ensure guard alertness and discipline

- Ensure fire drills and safety training are

 conducted monthly at all client locations

REPORTING & COORDINATION:

- Submit daily, weekly and monthly operations

 reports to senior management

- Coordinate between HR, admin and ground staff

 for smooth operations

- Handle guard grievances and disciplinary issues

 at site level

- Track and report any security incidents or

 client complaints immediately

WHAT YOU MUST HAVE:

✅ Minimum 3–5 years in a Security Company

✅ Proven experience managing multiple security

  sites simultaneously

✅ Experience handling client escalations directly

✅ Strong knowledge of manpower deployment,

  duty rosters and attendance management

✅ Must have managed a team of minimum

  20–30 security guards

✅ Excellent communication and coordination skills

✅ Willing to do field work, site visits and

  night rounds when required