Telesales Executive

Job Description: Telesales & Marketing Executive – Freight BrokerageJob Location: Pitampura, Delhi

Work Mode: Work from Office

Shift Timing: 6:00 PM to 2:00 AM IST

Market: Canada Freight Brokerage / Logistics

Department: Sales, Lead Generation & Business Development

Employment Type: Full-time

About the Company

We are a Canada-based freight brokerage company that helps shippers, distributors, manufacturers, and businesses move their freight by connecting them with reliable carriers. The company works as a middle party between shippers who need transportation services and carriers/trucking companies who can move the loads.

Our team collects freight/load requirements from shippers, quotes transportation rates, posts loads on freight portals/load boards, and coordinates with carriers to get the freight moved efficiently.

Role Overview

We are hiring a Telesales & Marketing Executive for our freight brokerage business. The candidate will work from our office in Pitampura, Delhi during the night shift from 6:00 PM to 2:00 AM IST, which aligns with Canadian business hours.

The main responsibility of this role is to call shippers, distributors, manufacturers, warehouses, wholesalers, and logistics departments in Canada to generate freight leads and onboard them as customers.

The candidate will identify companies that regularly ship goods, speak with decision-makers, understand their freight requirements, collect load details, and pass qualified opportunities to the brokerage team so the company can quote the shipper and post the load on freight portals/load boards to book suitable carriers.

Key Responsibilities

1. Call Canadian Shippers & DistributorsThe candidate will make outbound calls to Canadian businesses such as:

• Shippers
• Distributors
• Manufacturers
• Warehouses
• Wholesalers
• Importers and exporters
• Food suppliers
• Retail suppliers
• Construction material suppliers
• Industrial goods suppliers
• Logistics and shipping departments

The goal is to connect with decision-makers who handle freight, transportation, shipping, or logistics for the company.

2. Generate Freight LeadsThe candidate will introduce the brokerage company and explain how the company can help arrange trucks/carriers for their freight movement.

The candidate will identify companies that have regular, seasonal, spot, urgent, or occasional freight requirements and convert them into qualified shipper leads.

3. Onboard ShippersThe candidate will work on onboarding new shippers by collecting basic company and freight details.

This may include:

• Company name
• Contact person
• Phone number and email
• Shipping manager or logistics manager details
• Type of products shipped
• Regular shipping lanes
• Pickup and delivery locations
• Freight frequency
• Equipment required
• Current transportation challenges
• Current carrier or broker usage
• Upcoming load requirements
• 
  

4. Collect Load Details

Whenever a shipper has an active or upcoming load, the candidate must collect complete load information so the brokerage team can quote and post the load properly.

Load details may include:

• Pickup location
• Delivery location
• Pickup date and time
• Delivery date and time
• Commodity/product type
• Weight
• Dimensions
• Pallet count
• Truck type required
• Dry van, reefer, flatbed, LTL, FTL, etc.
• Special handling instructions
• Appointment requirements
• Loading/unloading details
• Target rate, if available

5. Support Freight Brokerage Operations

After collecting the freight information, the candidate will coordinate with the internal brokerage team so the load can be quoted, posted on freight portals/load boards, and assigned to available carriers.

The candidate is not expected to book carriers directly unless trained and authorized by the company. The primary focus is shipper calling, lead generation, onboarding, and collecting freight opportunities.

6. Maintain CRM and Lead Tracker

The candidate must update all call details and lead information properly in CRM, Google Sheets, Excel, or the company’s internal system.

Records should include:

• Company contacted
• Contact person
• Phone number
• Email address
• Call status
• Interested / not interested / follow-up required
• Freight lanes
• Shipping frequency
• Load details
• Follow-up date
• Notes from conversation

7. Follow-Up With Prospects

The candidate will send follow-up emails, company introductions, rate request forms, and service information to interested shippers.

Regular follow-up is important because many freight customers do not convert on the first call. The candidate must stay organized and follow up professionally.

8. Market Research

The candidate will research Canadian companies that may need freight services using:

• Google
• Google Maps
• LinkedIn
• Company websites
• Business directories
• Industry lists
• Existing lead databases

The candidate should be able to find companies that are likely to ship goods regularly.

Required SkillsThe candidate should have:

• Strong English communication skills
• Clear and confident speaking voice
• Experience in cold calling or telesales
• Ability to work night shift from 6 PM to 2 AM IST
• Willingness to work from office in Pitampura, Delhi
• Good listening and questioning skills
• Ability to handle rejection professionally
• Basic computer knowledge
• Good email writing skills
• Ability to research leads online
• Ability to maintain accurate records
• Target-oriented mindset
• Professional attitude

Preferred SkillsPreference will be given to candidates with experience in:

• Freight brokerage
• Logistics
• Trucking
• Dispatch
• Transportation sales
• B2B telesales
• International calling
• Canada or US sales process
• Lead generation
• CRM handling

Knowledge of freight terms will be a plus, such as:

• Shipper
• Carrier
• Load
• Lane
• Dry van
• Reefer
• Flatbed
• LTL
• FTL
• Pickup
• Delivery
• Load board
• BOL
• POD
• Detention
• TONU

Daily ResponsibilitiesThe candidate’s daily work will include:

• Reporting to office in Pitampura, Delhi
• Working from 6:00 PM to 2:00 AM IST
• Researching Canadian shipper leads
• Making outbound calls to shippers and distributors
• Speaking with logistics/shipping decision-makers
• Introducing the company’s freight brokerage services
• Collecting freight and load details
• Sending follow-up emails
• Updating CRM or lead tracker
• Coordinating with the brokerage team
• Preparing daily call and lead reports

Performance MetricsThe candidate’s performance will be measured based on:

• Number of outbound calls per day
• Number of decision-maker conversations
• Number of qualified shipper leads generated
• Number of follow-ups completed
• Number of shipper onboarding opportunities
• Number of active load opportunities collected
• Accuracy of CRM updates
• Quality of communication
• Conversion of prospects into active customers

Ideal Candidate Profile

The ideal candidate should be confident, disciplined, and comfortable speaking with Canadian businesses over the phone. The person should be able to work during night shift, handle sales pressure, follow up consistently, and maintain professional communication.

This role is best suited for someone who wants to build a career in international sales, logistics, freight brokerage, and B2B business development.