Guest Services Executive

We are looking for a polished, well-groomed and service-oriented Guest Experience Executive to manage the front-of-house operations across our integrated hospitality, workspace, and lifestyle destinations. The role focuses on delivering a premium and seamless experience to all guests, clients, and visitors across three verticals.

Key Responsibilities:

A. Guest Reception & Welcome

• Welcome guests, visitors and clients in a professional and courteous manner.

• Provide information regarding hotel rooms, sleeping pods, coworking facilities, banquet services and other amenities.

• Maintain a warm, hospitable and customer-focused environment at all times.

• Ensure a positive first impression of the organization.

B. Front Office Operations

• Manage reception desk and front office activities.

• Handle guest enquiries, walk-in visitors and telephone calls.

• Coordinate room, pod and facility bookings as assigned.

• Maintain visitor records and front office documentation.

• Assist guests with check-in and check-out procedures.

C. Customer Service & Guest Relations

• Address guest requests and service requirements promptly.

• Coordinate with housekeeping, operations, security and facility teams to ensure guest satisfaction.

• Escalate issues and complaints appropriately for timely resolution.

• Build positive relationships with regular guests and corporate clients.

D. Coworking & Business Centre Support

• Assist coworking members and business visitors with facility information and support.

• Guide visitors regarding memberships, meeting rooms and workspace facilities.

• Coordinate with the commercial team for prospective client visits.

E. Hospitality & Event Support

• Assist in guest management during meetings, conferences, events and banquet functions.

• Coordinate visitor movement and guest assistance during special events.

• Ensure professional hospitality standards are maintained throughout the facility.

F. Communication & Coordination

• Coordinate with internal departments for seamless guest service delivery.

• Provide accurate information regarding services, facilities and operational timings.

• Support management in maintaining customer service standards and brand image.

KEY PERFORMANCE INDICATORS (KPIs)

• Guest satisfaction ratings.

• Visitor feedback and service quality scores.

• Front office response time.

• Accuracy of visitor records and bookings.

• Resolution of guest enquiries and requests.

• Professional presentation and customer interaction standards.

QUALIFICATIONS

>Graduate in Hospitality, Tourism, Business Administration, Commerce or any related discipline preferred.

>Diploma in Hospitality Management or Front Office Operations will be an added advantage.