Restaurant Manager

Job SummaryThe Operations Manager will oversee the day-to-day functioning of the wellness resort, ensuring seamless coordination across all departments including wellness & spa, F&B, housekeeping, front office, maintenance, and guest relations. The role focuses on delivering exceptional guest experiences, maintaining operational efficiency, ensuring compliance with health and safety standards, and supporting the resort’s strategic growth objectives.simplyhired.co+1

• Key ResponsibilitiesOperational LeadershipManage and coordinate all front-of-house and back-of-house operations on a daily basis.simplyhired.co
• Act as the primary point of escalation for operational issues and deputise for the General Manager when required.simplyhired.co+1
• Ensure SOPs are implemented and reviewed regularly across all departments.actionrecruitment
• Guest Experience & Wellness StandardsMaintain high service standards aligned with the wellness and hospitality brand positioning.simplyhired.co
• Monitor guest feedback (reviews, surveys) and drive continuous improvements in service delivery.simplyhired.co
• Handle escalated guest concerns with professionalism and ensure timely resolution.simplyhired.co
• Team Management & DevelopmentSupervise department heads and team leaders; conduct regular performance reviews and training sessions.simplyhired.co
• Foster a positive, guest-centric, and wellness-oriented culture among staff.simplyhired.co
• Coordinate with HR for recruitment, onboarding, and training of new team members.simplyhired.co
• Financial & Resource ManagementAssist in budgeting, forecasting, and monitoring departmental expenses.simplyhired.co
• Identify cost-saving opportunities while maintaining service quality.simplyhired.co
• Ensure optimal staffing levels and resource allocation across shifts.actionrecruitment
• Compliance, Health & SafetyEnsure adherence to all local regulations, health, hygiene, and safety standards.simplyhired.co
• Conduct regular safety audits and fire walks in collaboration with security and maintenance teams.actionrecruitment
• Maintain documentation for compliance and internal audits.simplyhired.co
• Vendor & Stakeholder CoordinationLiaise with external vendors for supplies, services, and maintenance.simplyhired.co
• Monitor vendor performance and contract compliance.simplyhired.co
• Qualifications & ExperienceBachelor’s degree in Hospitality Management, Business Administration, or related field.simplyhired.co
• Minimum 5–7 years of experience in hotel/resort operations, with at least 3 years in a managerial role.simplyhired.co
• Prior experience in wellness, spa, or health-focused hospitality settings is highly preferred.indeed
• Strong knowledge of resort departments: F&B, housekeeping, front office, wellness/spa, maintenance.simplyhired.co
• Proficiency in PMS/hotel operations software (e.g., Opera, Cloudbeds) and MS Office.simplyhired.co