Customer Support Executive
Cake O ClocksFixed
₹18,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹18,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob Description
📞 Receive Zomato & Swiggy order calls promptly and politely.
🧁 Understand customer instructions carefully (customizations, messages on cake, delivery timing, etc.).
💬 Handle cake enquiries — explain cake designs, flavors, and available options clearly.
💰 Share accurate pricing and guide customers about offers or add-ons.
🎯 Convince customers confidently to place or upgrade their order (upselling combos, premium cakes, etc.).
🚚 Track ongoing deliveries — ensure orders are dispatched and delivered on time.
💳 Monitor payment status — confirm online payments and coordinate for pending ones.
📝 Maintain order logs (order ID, delivery status, payment mode, customer requests).
🤝 Provide polite and professional customer support throughout the process.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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