Receptionist / Front Office Executive

ALOK FASHIONSJOB DESCRIPTIONPosition TitleTailoring Operations & Customer Service Coordinator

Location09, Jagat Farm, Jagat Plaza-1, Greater Noida, Uttar Pradesh

Working Hours10:30 AM to 09:00 PM

Reporting ToStore Manager / Management

Job SummaryAlok Fashions is looking for a highly organized and responsible Tailoring Operations & Customer Service Coordinator who will act as the bridge between customers, tailors (Masters), and management.

The candidate will be responsible for receiving customer orders, assigning tasks to tailors, tracking work progress, ensuring timely delivery, maintaining quality standards, and submitting daily operational reports to management.

• Key ResponsibilitiesCustomer ManagementWelcome and assist customers professionally.
• Receive tailoring, alteration, and custom stitching orders.
• Understand customer requirements accurately.
• Record measurements, delivery dates, and special instructions.
• Handle customer inquiries and complaints professionally.
• Provide regular updates to customers regarding order status.
• Task Assignment & CoordinationAssign received orders to the appropriate Master/Tailor.
• Maintain job cards and work allocation records.
• Monitor work progress daily.
• Follow up with tailors regarding pending tasks.
• Ensure smooth coordination between customers and production staff.
• Production TrackingTrack every order from receipt to delivery.
• Monitor pending, ongoing, and completed jobs.
• Identify delays and take corrective actions.
• Ensure production timelines are followed.
• Quality ControlVerify completed garments before delivery.
• Check fitting, finishing, measurements, and customer specifications.
• Coordinate corrections and alterations if required.
• Delivery ManagementSchedule trials and deliveries.
• Inform customers when orders are ready.
• Ensure timely delivery of all customer orders.
• Maintain delivery records and customer acknowledgments.
• Reporting & DocumentationPrepare Daily Order Status Reports.
• Maintain Pending Order Reports.
• Maintain Tailor Productivity Reports.
• Maintain Customer Complaint Reports.
• Submit daily operational reports to management.

Daily Reporting RequirementsThe employee must submit:

• Total Orders Received
• Total Orders Assigned
• Total Orders Completed
• Total Orders Delivered
• Pending Orders
• Delayed Orders
• Customer Complaints
• Tailor-wise Productivity Report
• Next Day Priority Tasks
• Required QualificationsMinimum 12th Pass (Graduate Preferred)
• Basic Computer Knowledge
• MS Excel Knowledge
• Good Communication Skills
• Strong Follow-up and Coordination Skills
• Preferred ExperienceExperience in Garments, Fashion Retail, Boutique, Tailoring Unit, or Customer Service.
• Experience in Team Coordination and Operations Management is preferred.
• Required SkillsCustomer Handling
• Communication Skills
• Team Coordination
• Task Management
• Time Management
• Problem Solving
• Reporting & Documentation
• Attention to Detail
• Key Performance Indicators (KPIs)95% On-Time Delivery Rate
• Accurate Order Tracking
• Low Customer Complaint Rate
• Daily Reports Submitted On Time
• Effective Tailor Productivity Management
• Minimal Pending Orders
• Personal AttributesHonest and Responsible
• Disciplined and Punctual
• Customer-Focused
• Organized and Detail-Oriented
• Able to Work Under Pressure
• Strong Leadership and Follow-up Skills

SalaryNegotiable Based on Experience and Performance

Company DetailsALOK FASHIONS

Address:

09, Jagat Farm,

Jagat Plaza-1,

Greater Noida,

Uttar Pradesh

Working Hours:

10:30 AM - 09:00 PM