Gstech Software Systems Private Limited

Technical Support Engineer

Gstech Software Systems Private Limited
Surajpur Site 4, Greater Noida
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Freshers onlyFreshers only
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

9 applicants

9 applicants

Job Description

Job Title: Technical Support Engineer (NOC)

Company: GS Tech Software Systems Private Limited

Nature of Business: Internet Service Provider

Location: Near Venice Mall, Greater Noida

Job Type: Full-Time (24x7 NOC Operations)

Working Hours: Rotational Shifts (24×7 NOC)


About the Role

GS Tech Software Systems Pvt. Ltd., a leading Internet Service Provider (ISP), is looking for a Technical Support Engineer (NOC) to monitor, troubleshoot, and support our broadband and enterprise network infrastructure. The ideal candidate should have strong networking knowledge and the ability to diagnose and resolve issues remotely.

  • Key ResponsibilitiesMonitor network health using NMS/NOC monitoring tools.
  • Troubleshoot Broadband, FTTH, and Internet Leased Line (ILL) connectivity issues remotely.
  • Handle customer complaints and provide first-level technical support.
  • Diagnose issues related to routers, switches, OLTs, ONUs/ONTs, and wireless devices.
  • Coordinate with Field Engineers and L2/L3 teams for fault resolution.
  • Escalate critical incidents as per the escalation matrix.
  • Configure and troubleshoot customer routers remotely.
  • Monitor bandwidth utilization, latency, packet loss, and network performance.
  • Maintain trouble tickets, update incident logs, and ensure timely ticket closure.
  • Ensure SLA compliance and provide regular updates to customers.
  • Work in rotational shifts as per NOC requirements.
  • Required SkillsGood understanding of TCP/IP, DNS, DHCP, NAT, VLANs, Routing & Switching.
  • Basic knowledge of GPON/EPON, FTTH, and ISP networks.
  • Knowledge of MikroTik, Huawei, Cisco, or Ubiquiti devices will be an advantage.
  • Familiarity with network monitoring tools such as PRTG, Zabbix, The Dude, or similar.
  • Ability to troubleshoot internet connectivity issues remotely.
  • Good communication and customer handling skills.
  • Basic understanding of Windows and Linux operating systems.

Qualifications

  • Diploma / B.Tech / B.E./BCA in Computer Science, Information Technology, Electronics, or a related field.
  • 0–3 years of experience in an ISP, Telecom, or NOC environment is preferred.
  • Freshers with strong networking fundamentals and CCNA-level knowledge are also encouraged to apply.

What We Offer

  • Competitive Salary
  • Career Growth Opportunities
  • Hands-on Experience with Enterprise ISP Networks
  • Professional and Collaborative Work Environment


Only serious candidates should apply.

To Apply: Send your updated CV to diwakar@gstsoft.in

Job role

Work location
Work locationUPSIDC site 4, Block H, Block B, Industrial Area, Surajpur Site 4, Greater Noida, Uttar Pradesh, India
Department
DepartmentEngineering - Hardware & Networks
Role / Category
Role / CategoryTelecom
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceFreshers only
Education
EducationGraduate
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameGstech Software Systems Private Limited
Address
AddressUPSIDC site 4, Block H, Block B, Industrial Area, Surajpur Site 4, Greater Noida, Uttar Pradesh, India
Job posted by Gstech Software Systems Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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