Courier Office Executive / Customer Support Executive

We are hiring a Courier Office Executive / Customer Support Executive for our courier and logistics office. The candidate will be responsible for handling day-to-day office operations, customer calls, shipment-related queries, online booking of shipments, Excel reports, and coordination with different courier partners.

The person should be comfortable with basic computer work, Excel, customer communication, and office management. This is an office-based role where the candidate will manage customer support, shipment escalations, courier bookings, and daily reporting.

• Roles and ResponsibilitiesHandle customer calls and resolve shipment-related queries.
• Manage shipment escalations, delays, delivery issues, and client complaints.
• Book shipments online through different courier portals.
• Generate daily, weekly, and monthly reports in Excel.
• Maintain shipment records, client data, billing details, and courier reports.
• Coordinate with courier partners for pickup, delivery, RTO, NDR, and other shipment issues.
• Follow up with clients and courier companies for pending cases.
• Manage basic reception and office administration work.
• Keep proper documentation of bookings, reports, and customer communication.
• Support the team in day-to-day courier office operations.