Customer Care Executive

Job Summary:

We are looking for a Customer Support Executive for the Email Support process who can handle customer queries professionally through email communication. The candidate should have good written communication skills and prior experience in customer handling.

Roles & Responsibilities:

Handle customer queries and concerns through email.

Provide accurate information and resolution within the defined TAT.

Maintain professionalism and empathy while communicating with customers.

Escalate complex issues to the concerned department whenever required.

Ensure proper documentation of customer interactions.

Follow company guidelines and quality standards while responding to emails.

Maintain customer satisfaction and service quality.

Required Skills:

Good written and verbal communication skills.

Basic knowledge of MS Office and email handling.

Ability to manage multiple customer conversations.

Good typing speed and attention to detail.

Problem-solving and customer handling skills.

Eligibility Criteria:

Minimum 6 months of experience in Customer Support/Email Support process.

Graduate or Undergraduate can apply