Customer Care Executive

Fresh graduates with strong communication skills and a passion for customer service are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound customer calls related to airline services.
• Assist customers with flight reservations, rescheduling, cancellations, and refunds.
• Address baggage, check-in, travel policy, and itinerary-related queries.
• Provide accurate information regarding airline services and travel requirements.
• Resolve customer concerns professionally while maintaining high service standards.
• Meet quality, productivity, and customer satisfaction metrics.
• Maintain detailed and accurate records of customer interactions.

Eligibility Criteria

Mandatory

• Graduation completed (Bachelor's Degree).
• Excellent verbal and written communication skills in English.
• Willingness to work in rotational shifts and rotational week-offs.
• Strong customer service orientation and problem-solving skills.
• Basic computer proficiency and typing skills.

Preferred

• Freshers from Non-Technical backgrounds such as BBA, B.Com, BA, B.Sc, BHM, BCA, etc.
• Candidates with prior experience in Customer Service, BPO, Travel, Hospitality, Aviation, or Voice Support will be given preference.
• Technical graduates (B.Tech, BE, MCA, etc.) with relevant customer support experience may also be considered.