Customer Support Executive

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. We're building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 14 stores in Bengaluru (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences.

Key Responsibilities

• Respond promptly and accurately to customer queries custom via chats, and reach out to customers proactively wherever required.
• Gather valuable customer feedback and insights and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
• Work with a 6-day working schedule, week-offs on a roster basis

Key Qualification & skills

• 6 months to 3 years of experience in a Customer Service or Chat Support role.
• Excellent written communication skills in English (grammar, clarity, and tone are essential).
• Good typing speed with high accuracy (minimum 30–40 WPM preferred).
• Strong interpersonal skills with the ability to handle multiple chats simultaneously.
• Proficiency in chat support tools such as Freshchat / Freshdesk, Google Sheets, and internal CRM tools.
• Ability to understand customer concerns quickly and respond with clear, solution-oriented messages.
• Ability to turn customer dissatisfaction into a positive experience through effective written communication.

Location: Gurugram (AIHP Palms, Plot number 242, 243, Phase IV, Udyog Vihar, Sector 18, Gurugram)