Customer Support Team Leader
BSLN Consultancy LLPFixed
₹35,000 - ₹48,000
Earning Potential
₹48,000
Fixed
₹35,000 - ₹48,000
Earning Potential
₹48,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 84% candidates in last 1 days
13 applicants
Job Description
Team Leader - International BPO
Location: Gurugram | Navi Mumbai | Indore
Experience: 1-5 Years
Shift: 24x7 Rotational Shifts
Employment Type: Full Time
- Key Responsibilities:Manage and drive team performance to achieve process KPIs and SLAs.
- Conduct regular coaching, feedback, and performance reviews.
- Handle escalations and ensure customer satisfaction.
- Monitor quality, productivity, attendance, and adherence metrics.
- Prepare reports and coordinate with internal stakeholders.
- Motivate and mentor team members to meet business objectives.
- Mandatory Requirements:Minimum 1 year of experience as a Team Leader in an International BPO.
- Team Leader designation should be reflected on paper.
- Experience in International Voice or Blended process is mandatory.
- Excellent verbal and written communication skills.
- Comfortable working in 24x7 rotational shifts.
- Immediate joiners preferred (should be able to join within 1 week).
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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