Customer Support Team Leader
BSLN Consultancy LLPFixed
₹35,000 - ₹48,000
Earning Potential
₹48,000
Fixed
₹35,000 - ₹48,000
Earning Potential
₹48,000
Job highlights
Urgently hiring
Fast HR reply
HR responded to 84% candidates in last 1 days
13 applicants
Job Description
Team Leader - International BPO
Location: Gurugram | Navi Mumbai | Indore
Experience: 1-5 Years
Shift: 24x7 Rotational Shifts
Employment Type: Full Time
- Key Responsibilities:Manage and drive team performance to achieve process KPIs and SLAs.
- Conduct regular coaching, feedback, and performance reviews.
- Handle escalations and ensure customer satisfaction.
- Monitor quality, productivity, attendance, and adherence metrics.
- Prepare reports and coordinate with internal stakeholders.
- Motivate and mentor team members to meet business objectives.
- Mandatory Requirements:Minimum 1 year of experience as a Team Leader in an International BPO.
- Team Leader designation should be reflected on paper.
- Experience in International Voice or Blended process is mandatory.
- Excellent verbal and written communication skills.
- Comfortable working in 24x7 rotational shifts.
- Immediate joiners preferred (should be able to join within 1 week).
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Haveon Deal Services Private LimitedYou can expect a minimum salary of 35,000 INR and can go up to 48,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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