Desktop Support Engineer

Technical Support:

• Diagnose and resolve hardware, software, and network issues.
• Provide support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
• Handle software installations, updates, and patches.

System Maintenance:

• Perform system configurations and maintenance to ensure optimal performance.
• Ensure antivirus and security updates are deployed on all devices.

Hardware Management:

• Set up new systems and hardware (desktops, laptops, monitors, etc.).
• Coordinate hardware repairs and replacements when necessary.

Network Support:

• Assist with basic network troubleshooting (e.g., connectivity issues).
• Work with IT teams to configure and maintain user accounts, permissions, and access levels.

Documentation:

• Maintain logs of IT support activities.
• Document common issues and their resolutions to improve efficiency.

Skills and Competencies:

• Strong knowledge of operating systems (Windows).
• Familiarity with office productivity software (e.g., Microsoft Office Suite).
• Basic understanding of networking concepts (IP addresses, DNS, DHCP, etc.).
• Proficiency in troubleshooting hardware and software issues.
• Communication and interpersonal skills for supporting users.