Front Desk Manager

MitoGenez Longevity Clinic is a premium physician-led centre specializing in preventive healthcare, regenerative medicine, and longevity. We are looking for a professional, compassionate, and organized Receptionist / Front Desk Executive to be the first point of contact for our patients.

Requirements

* Minimum 1–3 years of experience as a receptionist, preferably in a hospital, clinic, diagnostic centre, or healthcare setting.

* Excellent spoken and written English; Hindi is mandatory.

* Strong communication, interpersonal, and customer service skills.

* Proficient in MS Office, email, and appointment management software.

* Well-groomed, punctual, organized, and able to multitask in a fast-paced environment.

Key Responsibilities

* Welcome patients warmly and provide an exceptional front desk experience.

* Manage appointments, registrations, billing, and patient records.

* Answer phone calls, WhatsApp messages, emails, and online enquiries professionally.

* Coordinate with doctors and therapists to ensure smooth patient flow.

* Handle patient queries with patience and empathy while maintaining confidentiality.

* Follow up with patients for appointments and treatment schedules.

* Maintain an organized reception area and support day-to-day clinic operations.

* Ensure accuracy in documentation and administrative tasks.

What We’re Looking For

Someone who is patient-focused, courteous, proactive, dependable, and enjoys interacting with people. Prior healthcare reception experience is strongly preferred. The ideal candidate should have excellent organizational skills, a positive attitude, and the ability to represent the high standards of MitoGenez Longevity Clinic.

Location: Gurugram

Job Type: Full-time