Guest Relations Executive

Job Summary

We are looking for a smart, customer-focused, and well-organized Front Desk Receptionist to join our Spa Chain in Kolkata. The ideal candidate should have excellent communication skills, guest handling experience, and the ability to manage front office operations smoothly.

• Roles & Responsibilities
• Welcome guests and provide excellent customer service
• Explain spa services, packages, and membership plans to guests
• Handle appointments, smart scheduling, and room coordination
• Manage billing, daily reports, and branch operational updates
• Upsell and cross-sell memberships and spa services
• Maintain outlet operations and ensure proper upkeep of the branch
• Handle guest queries and resolve issues professionally
• Coordinate with Head Office departments for smooth operations
• Assist in staff management and training for new joiners
• Prepare and share daily operational reports in official groups

• Eligibility Criteria
• 1–2 years of experience in Spa, Front Office, Reception, or Hospitality industry
• Candidates with Hotel Management background are preferred
• Good communication and interpersonal skills
• Presentable personality with customer handling skills
• Basic computer knowledge and reporting skills

• Preferred Skills
• Strong guest relationship management
• Sales and upselling abilities
• Team coordination and multitasking skills
• Professional attitude and problem-solving ability