Receptionist / Front Office Executive

Job Summary:

We are looking for a presentable and customer-focused Front Office Executive / Receptionist to manage guest relations and front desk operations. The candidate will be the first point of contact for guests and must ensure a smooth, professional, and welcoming experience.

• Key Responsibilities:

• Greet and welcome guests in a courteous and professional manner
• Handle check-in and check-out procedures efficiently
• Manage room bookings, reservations, and cancellations
• Answer phone calls and respond to guest inquiries
• Maintain guest records and update booking systems
• Coordinate with housekeeping and other departments for smooth operations
• Handle guest complaints and resolve issues promptly
• Ensure proper billing, invoicing, and payment handling
• Maintain cleanliness and organization of the front desk area

• Requirements:

• Minimum qualification: 12th pass / Graduate preferred

• Prior experience in hotel front office or customer service is an advantage
• Good communication skills (Hindi & basic English)
• Basic computer knowledge (MS Office / Hotel software)
• Pleasant personality with a professional attitude
• Ability to handle pressure and multitask

• Salary & Benefits:

• Salary: ₹10,000 – ₹18,000 (depending on experience)
• Food / Accommodation (if applicable)
• Incentives based on performance
• Working Hours:Rotational shifts (Morning / Evening / Night)
• Weekly off as per roster