Retail Store Manager

• Customer Handling
• Welcome and assist walk-in customers.
• Understand customer requirements and recommend suitable products.
• Ensure excellent customer service and encourage repeat purchases.
• Handle customer queries, complaints and returns professionally.

• Online Order Management
• Process orders received through the website and WhatsApp.
• Coordinate packing and dispatch of orders.
• Update customers regarding order status whenever required.
• Ensure timely order fulfillment.

• Inventory Management
• Maintain accurate stock records.
• Receive and verify incoming inventory.
• Organize products neatly on shelves.
• Conduct periodic stock audits.
• Report low-stock and fast-moving products.

• Store Operations
• Ensure the store is clean, organized and well displayed.
• Manage billing and daily cash reconciliation.
• Coordinate with delivery personnel.
• Monitor daily store opening and closing activities.
• Ensure smooth day-to-day functioning of the store.

• Delivery Coordination:
• Assign deliveries to riders.
• Track pending deliveries.
• Ensure timely delivery of customer orders.
• Resolve delivery-related issues.

• Sales & Business Support:
• Help achieve monthly sales targets.
• Upsell and cross-sell products.
• Suggest improvements in merchandising and customer experience.
• Support promotional campaigns and festive sales.

• Desired Skills
• 2–4 years of experience in retail store operations or customer service.
• Good communication skills in Hindi and basic English.
• Comfortable using computers and mobile applications.
• Basic knowledge of Excel or Google Sheets.
• Ability to manage multiple tasks simultaneously.
• Honest, disciplined and customer-focused.
• Strong ownership and problem-solving attitude.

Performance Incentive

Monthly incentive of up to ₹3,000 based on:

• Store sales achievement
• Customer service quality
• Inventory accuracy
• Order fulfillment accuracy
• Attendance and punctuality

Working Hours

• 6 days a week
• Weekend availability is mandatory (weekly off on a weekday)

Experience: 1–3 years (freshers with exceptional aptitude can also apply)

Strong computer skills

Customer-facing experience

Willingness to learn e-commerce operations