Kpmg India Services Llp

Coordinator

Kpmg India Services Llp
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience

Job Description

Analyst

Roles & responsibilities

KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to several high-profile public and private sector clients. The Co-Ordinator will be responsible for managing all aspects of end-to-end event delivery across a range of scheduled training events  including a variety of administrative functions across the learner’s journey from approving bookings through to billing and managing student tuitions, exams, and their databases. 

•Coordination and ownership of all aspects of scheduled trainings.
•End-to-end ownership of learner’s pathway from the day of registering to the completion of the cohort.
•Appropriate handling of participants/learners, suppliers, and clients queries and complaints by phone, email, or face to face, in line with the agreed SLAs and Quality framework.
•Effective customer service and relationship management across a range of stakeholders
•Operational administrative duties to include:
oBooking and confirmation of events in line with occupancy requirements
oProcessing deferrals, concessions, OH, and special considerations and making sure that the student’s databases are updates timely at all places.
oProcessing leavers/ exists and updating all related trackers.
oCoordinating with students, tuition providers, professional bodies and internal learning team for student’s tuitions centers, study material, and exam dates.
oSourcing and confirmation of suppliers, facilitators and venues
oCommunication with learners, suppliers and venues throughout all processes
oPost event evaluations, billing and invoicing
oUploading of learners to multiple online programmes/platforms and managing access permissions
oSending out comms with regards for program kick-off, pre-post-exams, results processing and reporting to the business.

Roles & responsibilities

KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to several high-profile public and private sector clients. The Co-Ordinator will be responsible for managing all aspects of end-to-end event delivery across a range of scheduled training events  including a variety of administrative functions across the learner’s journey from approving bookings through to billing and managing student tuitions, exams, and their databases. 

•Coordination and ownership of all aspects of scheduled trainings.
•End-to-end ownership of learner’s pathway from the day of registering to the completion of the cohort.
•Appropriate handling of participants/learners, suppliers, and clients queries and complaints by phone, email, or face to face, in line with the agreed SLAs and Quality framework.
•Effective customer service and relationship management across a range of stakeholders
•Operational administrative duties to include:
oBooking and confirmation of events in line with occupancy requirements
oProcessing deferrals, concessions, OH, and special considerations and making sure that the student’s databases are updates timely at all places.
oProcessing leavers/ exists and updating all related trackers.
oCoordinating with students, tuition providers, professional bodies and internal learning team for student’s tuitions centers, study material, and exam dates.
oSourcing and confirmation of suppliers, facilitators and venues
oCommunication with learners, suppliers and venues throughout all processes
oPost event evaluations, billing and invoicing
oUploading of learners to multiple online programmes/platforms and managing access permissions
oSending out comms with regards for program kick-off, pre-post-exams, results processing and reporting to the business.

This role is for you if you have  the below

Educational qualifications

•Non-tech graduate - BA, B. Com, B.Ed  or BE, B.Tech, BCA

Work experience

•0 -1 year of work experience in relevant domain
•Preferred exposure to international work setup

Experience Level

Entry Level

Job role

Work location
Work locationGurgaon, Haryana, India
Department
DepartmentTeaching & Training
Role / Category
Role / CategoryTeaching Admin & Staff
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience

About company

Name
NameKpmg India Services Llp
Job posted by Kpmg India Services Llp

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.

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