Infrastructure Technical Support Practitioner

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and swiftly resolve incidents, contributing to uninterrupted business processes and enhanced system performance.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure timely resolution of complex issues.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Experience in database performance tuning, backup and recovery strategies, and security management.
- Strong knowledge of database architecture, installation, configuration, and patching.
- Ability to troubleshoot and resolve database-related issues in high availability and disaster recovery environments.
- Familiarity with scripting languages to automate routine database tasks.

Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Database Administration (DBA).
- This position is based at our Gurugram office.
- A 15 years full time education is required.