How much salary can I expect as a Application Tech Support Practitioner in Accenture India Private Limited in Gurgaon/Gurugram?

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The candidate should have completed the required education and people who have 2 to 2 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Application Tech Support Practitioner

Accenture India Private Limited

Application Tech Support Practitioner

Accenture India Private Limited

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure seamless operation of our world-class systems. You will be dedicated to maintaining quality service, accurately identifying client issues, and leveraging your product knowledge to design effective resolutions. Your role will be pivotal in ensuring client satisfaction and operational excellence.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues effectively.
- Collaborate with team members to enhance service delivery and client experience.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Experience with Service Desk Voice Support.
- Strong communication skills to interact with clients and team members.
- Ability to analyze and resolve technical issues efficiently.
- Familiarity with ticketing systems and client management tools.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.