Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, French Language
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide efficient Service Desk Voice Support to clients.
- Utilize French Language skills to assist French-speaking clients.
- Maintain a high level of client satisfaction through effective communication.
- Troubleshoot and resolve technical issues promptly and accurately.
- Document and escalate complex issues to higher-level support for resolution.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language.
- Strong understanding of IT service management principles.
- Experience in troubleshooting software and hardware issues.
- Knowledge of remote desktop applications and help desk software.
- Excellent communication and customer service skills.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.