Accenture India Private Limited

Application Technical Support Specialist

Accenture India Private Limited
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Application Tech Support Practitioner - shabnam.c.khan

THE WORK: Join us in creating exceptional experiences! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will be pivotal in ensuring quality management within service desk operations. We are excited to see how your enthusiasm and dedication can make a difference in our organization! Monitor and evaluate service desk performance metrics to ensure quality standards are met. Assist in the development and implementation of quality assurance processes. Provide feedback and recommendations for continuous improvement in service delivery. Collaborate with colleagues to identify and resolve service-related issues. Engage in training and development activities to enhance service desk capabilities. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Quality Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Customer Service. Advanced proficiency in Problem Solving. Expert proficiency in Communication Skills. Master proficiency in Data Analysis. Intermediate proficiency in Process Improvement.

Job role

Work location
Work locationGurugram
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameAccenture India Private Limited
Job posted by Accenture India Private Limited

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