Senior Business Analyst

Assistant Vice President - RPA Business Analyst and Governance

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Managing functional understanding of business processes and ensuring govern.

Role Accountability

Person should be able to carry out following responsibilities to be successful in this role:

1. Person is required to work with development partners to ensure the execution of projects in a timely manner with expected quality
2. Keep track of all IT projects for RPA stack. He/She will be responsible to drive IT-function monthly meeting with business leader and all relevant stakeholders to prioritize the IT projects and provide status of ongoing projects for business function
3. Build a strong understanding of business processes across lifecycle of card domain as role is expected to bridge gap between business users and development partners on business understanding
4. Perform automation eligibility study for existing manual processes
5. Apply RPA technology stack and create To Be process solution for automation eligible manual processes
6. Create project plan, drive both business & IT teams to work with plan, identify project risks and put mitigations or do timely escalation for help needed.
7. Working with business product owners & category heads to help them reach IT solutions for their digital needs. Person needs to design the IT solutions and review periodically with technical vendor teams.
8. Bring technical experience on handling projects involving Robotics & AI technologies.
9. Program Management - Managing technology delivery of projects and programs for Robotics Platform. This includes Bimodal projects and Mode-1 programs etc.

Measures of Success 

1. Number of Key projects delivered
2. Deliver assigned activities with best quality and within the desired timelines.
3. Ensure First Time Right delivery in production for the projects/tasks assigned to him/her

Technical Skills / Experience / Certifications

1. Technical Skills
   1. Hands on experience of UiPath , NICE , SQL 
2. Certifications (Good to Have)
   1. UiPath Business analysts 
   2. CSM / PMP

Competencies critical to the role

1. Domain understanding and technology solutioning - you should have good hold on credit cards domain and also strong technology skillset to provide solution for RPA & AI based IT projects. 
2. Person should have experience of working with UiPath RPA platform.

Qualification 

1. B.E / B.Tech / MCA in Computer Science/IT. 
2. MBA/PGDM  from Tier 1/2 Institutes.
3. Person should have experience of working with UiPath RPA platform.

Preferred Industry

Credit cards - BFSI

Experience Level

Executive Level