Associate Manager - Operations and Client Services

Associate Manager - M5

Job Description

You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.
Key Responsibilities

• Client Solutioning & Stakeholder Management
• Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
• Collaborate with cross-functional teams to manage projects and deliver client commitments.
• Proactively communicate risks, delays, and solutions to stakeholders
• Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).

Process Excellence & Automation

• Define, document, and monitor processes, ensuring compliance and continuous improvement.
• Identify automation opportunities and implement efficiency enhancements.
• Partner with statistical and market data teams to improve data quality and standardization.

Project & Quality Management

• Scope project requirements accurately and manage stakeholder expectations.
• Prepare and track KPIs for on-time delivery and data accuracy.
• Support deployment of new initiatives and ensure effective implementation.

Team Leadership

• Lead and develop a team of analysts/specialists, fostering engagement and performance.
• Allocate resources effectively, monitor KPIs, and act as an escalation point.
• Coach team members, identify talent, and manage performance improvement plans.

Qualifications

• Bachelor’s/Master’s degree
• Minimum 4–5 years of experience in operations with proven leadership skills.
• Strong communication and stakeholder management skills.
• Analytical mindset with problem-solving ability.
• Exposure to process improvement methodologies and project management.
• Technical familiarity with tools like Power BI and automation platforms.
• Fluency in English; additional languages are a plus.

Competencies

• Leadership and People Management
• Stakeholder Engagement
• Process Optimization and Automation
• Analytical Thinking and Problem Solving
• Project Management and Delivery
• Communication and Collaboration

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Mid Level