Associate - Medical Device Data Surveillance and Complaint Evaluation Specialist

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Associate, Triage data surveillance specialist
Your job will involve evaluating discovery report for all medical devices distributed by our client and generating FUC (Final Universal Code). Determines if investigation is required (Tier determination). Closure of the complaint by integrating the FUC into the ETQ Database.

What will your day-to-day role involve?
Responsibilities
Interaction: 
•    Works with end customer, indirect customers and internal stakeholders of the customers
•    Works with Ops leads and customers to design, implement and drive Value Generating [VG] roadmaps

Activity:
•    The candidate will be doing a technical analysis and evaluate the outcome of the problem.
•    Receiving reports from field engineers, technicians - they are looking at reports and determining if the problem is an issue or a non-issue from a patient safety perspective
•    Determine the severity of the problem and next actions.
•    Entering info from the service report into the digital tool (ERP) - ETQ
•    Make a decision and complete evaluation by classifying the issue into a tier.
•    They have some evaluation options (IUC - intake universal code)- e.g. Someone got hurt in the incident,
•    Talking to the technicians who sent the reports for more details
•    Support the training of employees on the complaint process and regulatory requirements.
•    Explain complaint files during audit situations.
•    Reviews files for closure and completeness.
•    Determination if investigation is required (Tier determination)
•    Final evaluation & closure of Tier 3 complaint

Qualifications we seek in you!
Minimum qualifications
•    Bachelor's Degree (Engineer or similar is preferable)
•    Critical thinking / decision making
•    Administrative duties - precision, data accuracy
•    Communications - investigative affinity
•    Quality assurance background/medical device background advantageous
•    Potentially candidates with previous SQE or Technical support experience
•    Asking the right questions

Preferred Qualifications
•    High motivation and agility to learn new things
•    Ability to work under time pressure
•    Good professional communication skills
•    Relevant years of experience
•    Technical education and background
•    Previous experience as repair service technician, incoming inspector or final inspector
•    Formal qualification in engineering preferred
•    Local (English, Spanish, Russian, Czech, Japanese) language skills (discovery report in local language)  

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.