Business Analyst - Sales Operations

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Business Analyst, Sales Administrator Operations!
In this role, you will be responsible to act as a strategic partner to the Sales and Operations teams, leveraging data-driven insights to optimize processes, improve forecasting accuracy, and enhance overall efficiency in the sales operation. This role involves analyzing business requirements, designing solutions, and implementing process improvements while ensuring data integrity and compliance.

Responsibilities
•    Analytical Thinking – Ability to interpret data, identify trends, and make informed decisions.
•    Problem-Solving – Tackling operational challenges and proposing effective solutions
•    Leadership Potential – Demonstrating initiative and the ability to motivate teams.
•    Demonstrate strong problem-solving capabilities and assist customers in case of any issues.
•    Produce weekly/monthly sales snapshots (bookings, billings, backlog, cycle time).
•    Acknowledge inquiries promptly; provide status updates; route issues with clear context. 
•    Stock checks, allocation, and backorder tracking; communicate delays proactively.
•    Recommend interventions (workflow changes, automations, training, policy updates).
•    Establish data standards and mandatory fields; run periodic hygiene audits.
•    Drive adoption of new dashboards/processes—training, comms, and feedback loops.
•    Structured Problem Solving: Hypothesis driven approach; clear prioritization.
Qualifications we seek in you!
Minimum Qualifications
•    Bachelor’s degree in any discipline
•    Rich years of working experience
•    Familiarity with CRM systems and ERP platforms.
•    Desired prior experience in translating business problems into data models, dashboards, and process changes.
•    Strong problem-solving and data interpretation skills. 
•    Ability to identify trends, forecast sales, and provide actionable insights.
•    Excellent communication and stakeholder management skills.

Preferred Qualifications/ Skills
•    High attention to detail and accuracy.
•    Ability to work cross-functionally and manage multiple priorities.
•    Advanced Excel (Pivot Tables, Power Query, Macros).
•    BI tools (Power BI, Tableau) knowledge for dashboard creation and data visualization

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.