Client Success Operations Associate

Client Success Operations Associate

The Client Success Operations Associate plays a pivotal role in supporting Client Success Partners globally, by managing strategic and tactical non-client-facing activities. This role collaborates across functions to ensure the successful execution of sponsorship package deliverables, driving operational excellence and enhancing client satisfaction at conferences.

Key Responsibilities

• Collaborate with Client Success Partners to execute sponsorship package components, including logos, registrations, product literature, session documentation, session scheduling and booth selection.
• Build and maintain Exhibitor Portals in the Event Management Platform (Rainfocus) for all conferences, ensuring quality standards and serving as the primary support contact for internal teams.
• Oversee the maintenance and accuracy of client communication templates and reporting tools within Rainfocus.
• Work effectively with stakeholders across exhibitor operations, content, business solutions, registration and marketing to ensure smooth delivery.
• Maintain expertise in exhibit products and workflows, ensuring standard operating procedures are followed with efficiency and accuracy.
• Develop, maintain, and improve process documentation and reporting capabilities (e.g., Activity Tracker, Dashboards), enabling the Client Success team to proactively expand client relationships.
• Identify and implement technology-driven solutions to automate repetitive tasks and enhance workflow efficiency. 

Requirements

• 2-4 years of experience is preferred
• Bachelor’s degree or equivalent experience in business, event management, operations, or related field preferred
• Highly organized, with exceptional attention to detail and accuracy.
• Proven ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment.
• Strong professional communication skills, both written and verbal.
• Ability to work independently and collaboratively within a global team.
• Proficiency in the MS Office suite and Google Workspace; experience with event management platforms is highly desirable.
• Proficiency in MS Excel and/or Google Sheets, including the ability to create complex trackers, interactive dashboards, and automate processes using formulas, pivot tables and charts.
• Strong problem-solving and troubleshooting abilities.
• Willingness to work flexible hours to support global teams and occasional travel, as required. 
• Eagerness to learn new technologies and tools and adapt quickly to new processes.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:111024

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Experience Level

Mid Level