How much salary can I expect as a Customer Service Support Advisor in BT Group in Gurgaon/Gurugram?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Support Advisor in BT Group in Gurgaon/Gurugram?

The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

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No work-related deposit needs to be made during your employment with the company.

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Customer Service Support Advisor

BT Group

Customer Service Support Advisor

BT Group

Gurgaon/Gurugram

Not disclosed

Work from Office

Full Time

Freshers only

Job Description

Customer Service Support Advisor

Why this job matters

The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

What you’ll be doing

1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.
2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.
3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.
4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
5. Refers any issues outside of procedures to a more senior sales advisory professional.

The skills you’ll need

CollaborationNegotiationContract ManagementCustomer ServiceRelationship BuildingRequirements AnalysisCustomer Relationship ManagementSolution SellingDecision MakingGrowth MindsetCustomer ExperienceInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.