Customer Solutions Design Specialist
BT GroupJob Description
Customer Solutions Design Professional
About the role
The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs.
What you’ll be doing
1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches.
2. Contributes to resolve issues that arise during design.
3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap.
4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design.
5. Ensures that own designs adhere to architectural principles and policies.
6. Performs root cause analysis for issues in relation to designs.
7. Supports change management, impact assessments and design documentation updates.
8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs.
9. Supports the implementation of ways to improve working processes within the area of customer solution design.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Experience Level
Mid LevelJob role
Job requirements
About company
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