Digital Service Sales Manager

Digital Service Sales-Manager

As a Digital Service Sales Manager, you will play a pivotal customer-facing role, responsible for generating a robust sales pipeline and positioning OpenBlue Solutions and Services to both existing and new customers. Your efforts will ensure a high customer satisfaction index and contribute to the expansion of our digital business.

• Customer Engagement: Educate and encourage our existing customers to leverage digital technology and innovative approaches, positioning Johnson Controls as their preferred partner throughout their digital transformation journey.
• Promotion of OpenBlue: Promote the OpenBlue Solutions & Services portfolio, including 3rd party/partner IoT solutions and services, within assigned vertical markets, encompassing both existing and new customers.
• Digital Transformation Roadmaps: Develop and present comprehensive digital transformation roadmaps to our customers, defining projects and providing implementation and integration recommendations that align with the customer’s existing environment and expectations.
• Stakeholder Engagement: Identify, reach, and engage key decision-makers and influencers through existing relationships, networking, personal connections, client references, and industry events.
• Business Strategy Development: Formulate digital sales business strategies, generate new leads, and identify and qualify opportunities for upselling and cross-selling to generate additional business.
• Collaboration with Technical Teams: In cases of customer-specific development needs, collaborate with the technical team to define prototypes and proof of concepts.

Responsibility :

• Sales Funnel Development: Develop sales funnel and consistently meet sales quotas.
• Sales Process : Understand and follow sales processes to generate revenue and digital subscriptions.
• Customer Relationship Management: Build and promote strong, long-lasting customer relationships by partnering with customers and understanding their needs.
• Market Analysis: Identify emerging markets and market shifts while being fully aware of new services and the competitive landscape.
• Competition Insight: Maintain a deep understanding of markets, customers, and competitors to effectively target needs and drive sales.
• Sales Forecasting: Accurately forecast annual, quarterly, and monthly sales.
• Reporting: Generate timely and comprehensive sales reports.
• Market Research: Conduct thorough market research, including trends, competitor analysis, and customer insights.
• Sales Strategy Development: Develop and implement new sales initiatives and strategies.
• Customer Engagement: Meet with customers to discuss their evolving needs and assess the quality of our company’s relationship with them.
• Industry Knowledge: Maintain extensive knowledge of digital sales, digital platforms, technical markets, pricing models, distribution channels, technology trends, customer buying patterns, and budgeting.

What will you need to succeed?

• Hold a bachelor’s degree in Engineering with minimum 5-7 years of Sales experience with emphasis on digitalization and digital services.
• Familiarity with HVAC and Building Management System (BMS). Knowledge of common HVAC and electrical building codes, IoT, Cloud offering & Industry 4.0.
• Have Proven track record and technology expertise to drive solutions and services around Digital and Data driven services, Energy & Asset performance services, Predictive Maintenance analytics, Fault Detection & Diagnostics, System performance monitoring & reporting and Building Performance optimization.
• Have willingness and flexibility to travel up to 50% of the time, domestically as required.

Experience Level

Senior Level