Infrastructure Technical Support Practitioner
Accenture India Private LimitedGurgaon/Gurugram
Not disclosed
Job Description
ISSRRN000562 - Infra Tech Support Practitioner
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in Incident Management. Beginner proficiency in Communication Skills. Beginner proficiency in Problem Solving. Beginner proficiency in Customer Service. Beginner proficiency in Process Improvement.Job role
Work locationGurugram
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceFreshers only
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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