Manager - Software Engineering (Machine Learning, NLP, Generative AI)

Manager, Software Engineering - ML, NLP, Gen AI

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About this role:

Manager Software Engineer (AI) position will require experience in classic and generative AI techniques, and responsible for design, implementation, and support of AI based applications to help fulfill our Business and Technology Insights strategy.

What you’ll do: 

• Establish methodologies for quickly rolling out new data analysis capabilities for standalone data-driven products and service to support our associates using ML, NLP and Gen AI

• Be able to transform unstructured raw data into formats suitable for modeling

• Demonstrate a deep knowledge of and ability to operationalize, leading data technologies and best practices

• Maintain project plans, clean code, and well-written documentation

• Be able to work in teams and collaborate with stakeholders to define requirements

• Be able to work in a globally distributed team in an Agile/Scrum approach

• Support building internal applications for use by associates to improve productivity

What you’ll need:

8-10 years of experience in classic AI techniques and at least 1.5 years in generative AI techniques. Demonstrated ability to run short development cycles and solid grasp of building software in a collaborative team setting.

Must have:

• Experience building applications for knowledge search and summarization, frameworks to evaluate and compare performance of different GenAI techniques, measuring and improving accuracy and helpfulness of generative responses, implementing observability.

• Knowledge of Machine learning models and techniques like NLP, BERT, Transformers, Deep learning.

• Experience with agentic AI frameworks,  RAG, embedding models, vector dbs, Langgraph, MCP, Langfuse.

• Experience working with Python libraries like Pandas, Scikit-Learn, Numpy, and Scipy is required.

• Experience deploying applications to cloud platforms such as AWS and Azure.

• Familiarity with AWS Bedrock/Azure AI/Databricks Services.

• Solid grasp of building software in a collaborative team setting - use of agile scrum and tools like Jira / GitHub.

• Demonstrated ability to run short development cycle.

• Experience leading a small team and guide them along.

Who you are:

• Effective time management skills and ability to meet deadlines.

• Excellent communications skills interacting with technical and business audience’s.

• Excellent organization, multitasking, and prioritization skills.

• Must possess a willingness and aptitude to embrace new technologies/ideas and master concepts rapidly.

• Intellectual curiosity, passion for technology and keeping up with new trends.

• Delivering project work on-time within budget with high quality.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:106630

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Experience Level

Mid Level