Operations Processing Senior Rep.
NTT DATA Global Delivery Services Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Operations Processing Senior Rep.
- Review and process basic customer transactions
- Investigate and resolve data or account discrepancies
- Input, edit and maintain customer account information
- Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request
- Serve as a liaison between company client, end customers and various other stakeholders
- Demonstrate good interpersonal and customer relationship skills
- Document all activities and actions required to successfully resolve customer issues
- Always provide efficient and courteous service to customers
- Apply in-depth knowledge of systems and operations in support of assigned customer group
- Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentiality
Experience Level
Senior LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Gurgaon/Gurugram to get hired quickly.
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