Senior Analyst - Order to Cash Operations

Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Finance Order to Cash (O2C) Senior Analyst is a subject matter expert responsible for delivering high quality, end to end O2C services within a Shared Services environment. The role focuses on accurate billing, effective collections, dispute resolution, and cash flow optimisation, while ensuring compliance with internal controls and service level agreements. The Senior Analyst handles complex transactions and escalations, supports performance improvement initiatives, and acts as a key partner to Sales, Customer Service, Finance, and external customers. Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.
What are we looking for? Education • Bachelor’s degree in Finance, Accounting, Business, or a related discipline (or equivalent experience). Experience • Relevant years of experience in Order to Cash, Accounts Receivable, Billing, or Collections, ideally within a Shared Services or multi entity environment. • Proven experience handling complex customer portfolios and escalations. • Strong understanding of O2C controls, credit principles, and cash flow management. • Experience operating in a controls driven environment preferred. • Hands on experience with ERP systems (e.g. SAP, Oracle, Microsoft Dynamics 365, Anaplan, or similar). Language Requirement • English language proficiency at B2 level (CEFR) or higher is required. o Ability to communicate clearly and professionally in English, both written and spoken, with customers and internal stakeholders. Key Skills & Competencies Technical & Analytical • Strong end to end O2C process knowledge. • Excellent attention to detail and ownership of results. • Strong analytical skills with the ability to interpret aging and performance data. • Advanced Excel skills; experience with reporting tools is an advantage. Professional & Behavioural • Confident communicator and effective negotiator. • Customer focused with resilience in managing challenging conversations. • Strong prioritisation and time management skills. • Proactive problem solver with a continuous improvement mindset. • Team oriented, with the ability to mentor and support others. Success Measures (KPIs) • Reduction in overdue receivables and DSO • Dispute resolution cycle time and backlog reduction • Billing accuracy and reduction in rework • SLA adherence and control compliance • Stakeholder and customer satisfaction • Contribution to process improvements and automation
Roles and Responsibilities: •End to End O2C Operations• Execute and oversee core O2C activities, including: o Customer billing and credit note processingo Accounts receivable management and aging controlo Cash collection activities and promise to pay trackingo Dispute and deduction management• Ensure transactions are processed accurately, on time, and in line with SLAs, policies, and internal controls.• Take ownership of complex, high value, or escalated customer accounts.Collections & Cash Flow Management• Lead proactive collections efforts in line with credit policy and customer risk profiles.• Drive reduction of overdue receivables and improvement in DSO.• Monitor customer payment behaviour and escalate risks or non compliance appropriately.• Support cash application and unidentified cash resolution where in scope.Dispute & Issue Resolution• Investigate and resolve complex billing, pricing, and short payment disputes.• Coordinate with Sales, Customer Service, Logistics, and Master Data teams to resolve root causes.• Ensure disputes are accurately logged, tracked, and resolved within agreed timelines.• Identify recurring issues and recommend preventive actions.Controls, Compliance & Audit Support• Ensure adherence to internal controls (e.g. SOX or equivalent), approvals, and segregation of duties.• Maintain complete and accurate documentation for billing adjustments, write offs, and account actions.• Support internal and external audits by preparing evidence and responding to queries.• Proactively identify control gaps and support remediation actions.Reporting, Analysis & Performance Monitoring• Monitor and analyse O2C KPIs, including DSO, overdue aging, dispute cycle time, and collections effectiveness.• Prepare and review reports, commentary, and insights for stakeholders.• Identify trends, risks, and improvement opportunities using data and customer analytics.Stakeholder Management & Knowledge Leadership• Act as a key point of contact for internal stakeholders and external customers on complex O2C matters.• Communicate professionally and confidently in English in meetings, emails, and documentation.• Provide guidance, coaching, and knowledge support to O2C Analysts