Packaged/SaaS App Engineering Lead

Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow Performance Analytics
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying system irregularities and delivering timely resolutions to maintain seamless operations. The position demands continuous engagement with system performance, ensuring that critical business functions remain uninterrupted and efficient through diligent problem detection and troubleshooting efforts.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure smooth system operations and timely issue resolution.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the continuous improvement of support processes and tools to enhance service quality.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Performance Analytics.
- Strong analytical skills to diagnose and resolve complex system issues effectively.
- Experience in monitoring and maintaining performance metrics within enterprise software environments.
- Ability to interpret data trends and generate actionable insights to improve system reliability.
- Familiarity with incident management and problem-solving methodologies in IT service management.
- Excellent communication skills to collaborate with technical and non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Performance Analytics.
- This position is based at our Chennai office.
- A 15 years full time education is required.