Process Associate

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Associate , Insurance Claims 
In this role, you will be working with Claims processing support processes to manage email classification, set up and maintain claim files, perform FNOL and core tasks, validate data, support payments, ensure controls, and meet quality standards.
Responsibilities
•    Process claims accurately, using strong attention to detail and understanding of claim documents
•    Manage incoming emails, classify items, and move or assign them to the correct workflow. 
•    Upload, index, and update claim documents to keep files accurate and audit ready. 
•    Create claim files, enter key details, and complete checks when setting up new notifications. 
•    Maintain claim information by updating data, adding notes, and recording lifecycle changes. 
•    Carry out FNOL, SIR, loss run generation, and other core processing tasks as required.
•    Review, validate, and amend claim information when discrepancies or data gaps appear. 
•    Handle internal and external queries by locating information in systems and providing clear responses. 
•    Support payment preparation by checking documents, validating information, and flagging issues. 
•    Assist handlers by retrieving documents, preparing updates, or gathering missing information. 
•    Log actions, maintain audit trails, and follow required controls for every processing step. 
•    Meet productivity, accuracy, and quality standards each day.
•    Escalate any risks, unclear items, or exceptions that need higher level review. 
•    Support continuous improvements by spotting errors or process issues during daily work.
Qualifications we seek in you!
Minimum Qualifications
•    Graduate (in any discipline)
•    Relevant work experience in claims processing
•    Ability to communicate efficiently & effectively, both verbally and in writing
•    Good at MS Office

Preferred Qualifications/ Skills
•    Analyze processes and procedures and identify errors or inconsistencies
•    Knowledge of different P&C insurance process and procedure in US market
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Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.