Process Excellence Manager

Function

Emerging Mobility Business Unit

Pay Band

M3 to M5

Role

As the Process Excellence manager, you will be part of the EMBU function and will report to the CBO, EMBU.
This is a high-leverage, dual-mandate role reporting directly to the Chief Business Officer (CBO). The role will act as the CBO’s strategic partner and executive operator for driving executive cadence and priority management, while simultaneously leading Process Excellence (PE) to implement data-driven process optimization across all commercial and operational units. This role is critical to support in scaling our Electric 2-Wheeler business efficiently.

A purpose driven role for you

Your key responsibilities will include, but not limited to:
A. Strategic Planning & Execution:
Strategy & Planning - Lead the annual and quarterly OKR/KPI definition process for the CBO’s organization.
1. OKR/KPI Achievement Rate for the CBO's functions.
2. Strategic Project Delivery (on-time, in-scope completion of projects).
Executive Management & Partnering with CBO - Own the CBO's operating rhythm -managing priorities, facilitating key executive meetings, and preparing Board/Investor communications.
1. Executive Meeting Efficiency (e.g., pre-read quality, decision closure rate).
2. Board/Investor Presentation Quality (CBO/CEO feedback score).
3. Partner with the CBO to manage daily engagements and productivity needs.
4. Ensuring efficient coordination across departments.

B. Process Excellence:
Process Transformation - Design, scope, and lead major cross-functional process improvement projects.
1. Improvement Project ROI/Impact (documented financial savings or quantified efficiency gains).
2. Average Process Cycle Time Reduction for targeted high-impact processes.
Performance Governance - Establish and manage the organizational performance tracking system (dashboards, metrics). Drive organizational accountability through data.
1. Key Process Metric Improvement (e.g., First Pass Yield, Sales Cycle Time, Service TAT).
2. Performance Dashboard Adoption & Accuracy (measured by usage/audit score).
Capability building & Change adoption - Support in building the internal capability of teams and ensure successful adoption of new processes.
1. Process Compliance Rate (post-implementation audit score for new SOPs).
2. Team Capability Development (certification numbers/training completion rate, etc.)

A Day in the life

This is a high-leverage, dual-mandate role reporting directly to the Chief Business Officer (CBO). The role will act as the CBO’s strategic partner and executive operator for driving executive cadence and priority management, while simultaneously leading Process Excellence (PE) to implement data-driven process optimization across all commercial and operational units. This role is critical to support in scaling our Electric 2-Wheeler business efficiently.

Academic Qualification & Experience

MBA from a top-tier institution is strongly preferred.
8 - 12 years of professional experience, including significant time in a Strategic Consulting firm, Process Excellence role, or in a Chief of Staff role in a fast-paced, high-growth environment (Tech, Automotive, or EV preferred).

Technical Skills/Knowledge

Passion and experience in the electric 2-wheeler industry preferred.

Strong project management skills, creativity in problem-solving, and strong business acumen.

Executive Presence: Exceptional ability to communicate, present, and influence stakeholders at the C-level, translating complex process data into clear business strategy.

Analytical Acumen: Advanced skills in financial modelling, data analysis, and performance tracking (KPI design and dash boarding).

Broad knowledge of processes, protocols, and procedures related to budget management, human resources, and risk management.

Behavioural Skills

Excellent Communication and Presentation

Adaptability and Resilience

Ownership & Initiative

Stakeholder Management & Collaboration

Influencing without Authority

Critical Thinking & Problem Solving

Discreet and Mindful

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years, Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility”, Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.
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