Regional Program Coordinator - Travel and Event Management

Regional Program Coordinator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

This position is responsible for leading and coordinating travel for meetings for EMEA region. The role is dedicated to EY and will liaise and collaborate closely with stakeholders from the client and Amex GBT Client Management team to ensure optimized delivery and program success. The Regional Program Coordinator is the key point of contact for travel counselors across different geographies, and for the client.

• Align and work with T4M Regional Program Lead to ensure T4M meets the Amex GBT and client global strategy.

• Primary liaison and first point of contact for EY EMEA Regional teams.

• Liaise and collaborate closely with EY Regional Event Travel team and Amex GBT Transient dedicated team, including all relevant stakeholders and suppliers to ensure optimized delivery and program success.

• Participate in meetings between EY Global Event Travel team and Amex GBT to understand and align on the nature of events in the pipeline and determine support required.

• Work with Program Management Consultants to ensure verbiage is correct on the meeting invitation regarding process; and ensures that the feed works, etc.

• Event level reporting production – A&D Reports / Cost Reports / Itinerary Reports.

• May be requested to “program manage” air requirements for VIP, C-Level special projects and oversee air activity related to VIP logistics/Incentives

• Conduct regularly scheduled status meetings with client and stakeholders from pre-launch through program operation.

• Ensure program objectives are executed.

• Key role ensuring all regional / local Amex GBT offices follow client travel policy, process and all MI POS requirements.

• Support relationship between client, suppliers, and Amex GBT teams including Regional Operations Managers and Operations Teams.

• Align to Global Travel Program Management team as am embedded member.

• Key player in regional operational delivery, standard communications and local country TC training/staffing

• Assess local market requirements and work solutions ensuring compliance with travel policy and gaining agreement and alignment between multiple stakeholders.

• Review processes and offer solutions/additions as needed.

• Develop and maintain working knowledge of applicable group air technology and/or software solutions.

What We're Looking For

• Graduate with 5+ years of experience in account management, travel management, or related client-facing role

• Handles problems and acts on own initiative.

• Strong communications skills (written and verbal).

• Confidence to present and work with all members and levels of the organization.

• Proven ability to manage projects, multiple priorities, and effective time management.

• Effective use of Collaboration Spaces (i.e. SharePoint)

• Working knowledge of Insights/Sage reporting tool.

• Proficient in Excel and the Office suite in general

• Prior Group Air/Travel for Meetings background preferred.

• Strong knowledge of GDS, mid- and back-office processes.

• High level understanding of meetings and travel technology trends and tools (i.e. online booking tools/meetings registration tools), globally and regionally.

• Ability to take external trends and assess impacts to the relevant stakeholder program

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Experience Level

Mid Level