Process Monitoring Analyst

Senior Executive, PRA - Process Monitoring Analyst

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

This role is responsible for Review of Internal process as per defined guidelines to identify deficiency if any, highlight issues to the process owners. Monitoring and evaluation basis the pre-defined policies by Risk and publishing of agreed MIS for Stakeholders.

 Role Accountability 

1. Monitoring and evaluation basis pre-defined policies by Risk
2. Share feedback/ error with stakeholders as per the audit findings
3. Field visit to conduct monitoring (need based)
4. Liaison with the frontline team for sharing feedback on monitored transactions
5. Analysis and publishing of agreed MIS for frontline & Stakeholders
6. Ensure Sample size and timeliness of MIS/other Reports as per SLA
7. Identify process improvement opportunities & helping business to fix the same through detailed RCA & follow correction & corrective approach
8. Conducting Refresher and Feedback sessions for auditees
9. Performance improvements through coaching and feedback

Measures of Success 

1. TAT Adherence 
2. SLA Adherance: Quantity (Sample Size)
3. Accuracy %
4. Unscheduled Leaves

Technical Skills / Experience / Certifications

1. Excellent excel knowledge
2. Excellent communication skills

Competencies critical to the role

1. Person should have analytical skills
2. Inclusive behavior 
3. Ability to work in medium to large teams 
4. Change management
5. Coaching skills
6. Eye for detail or Auditing skill sets

Qualification 

Graduate in any discipline, post graduate preferred

Preferred Industry

Service Industry

Experience Level

Senior Level