Senior Manager - Accounts Receivables and Shared Services

Senior Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Manager

What this job involves:

Responsibilities:

• Responsible for handling mid to big size team, resources split across multiple regions/Work Type/locations.
• Ensure service delivery based on agreed SLAs and Quality Standards
• Engage with local finance team to ensure business updates/changes are timely and accurately reflected.
• Standardization of process activities as per business requirements
• Complete business ownership and ensure regular improvements in business performance / KPI / Metrics.
• Work closely with business heads / Leads to ensure service delivery as per organization goals and objectives.
• Allocate, delegate, and supervise work - delegate and supervise certain tasks to team members to improve workplace functions and efficiencies as per defined role.
• Promote effective teamwork for achieving organizational goals / service delivery targets
• Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported.
• Review, monitor and implement improvements to order-to-cash processes and systems.
• Influence changes to systems, support team members with problem solving and guidance on difficult issues, and processes - open to new ideas coming from team members.
• People Management. Prepare and document Monthly One on Ones, Goal Setting, Quarterly Conversations, Rating Discussions and Remuneration Planning for team members. Leave and Attrition Management
• Effective management of internal & external stakeholders while nurturing a good relationship and ability to get things done with positive influence.
• Process Standardization, Documentation and Value Stream Mapping. Deliver Organic growth through Lean and Continuous improvement.
• Data Management, KPI Reporting, Prepare and provide accurate and timely team/process data/decs as required by Fin Ops management/Stake Holders
• Work with other Managers and Team Leaders in the project to create a culture of collaboration
• Coach and mentor team members to ensure all-round development of individuals

Sound like you? To apply you need to be:

Performance objectives:

• Ensure to delivery as per service delivery targets
• Ensure agreed KPI’s (Productivity, Quality and Turn Around Time) are met/Exceed
• Achieve high employee and client satisfaction scores
• Ensure attrition rates are below industry figures
• Ensure succession planning of key resources
• Monitor process exceptions and devise a plan to minimize the same
• Minimize risk through appropriate controls in place
• Budget control. Efficiency/Productivity pass back
• Overall business performance improvements
• Sounds like you? To apply, you need to have:

Requirements:

• Must be Commerce Graduate/Postgraduate or MBA in Finance
• End to end knowledge of Accounts Receivables (Customer Data, Credit Setup, Invoicing, Cash Apps, Collections)  with special attention to meet business KPIs such as DSO and Overdue
• Must have Minimum of 8-10 Years of Experience working in Shared Services/Captive Units/MNCs, at least 2-5 Years should be on People Role for a team of 15+ headcount.
• Must work with stakeholders connected to the upstream and downstreams of OTC cycle to meet business KPIs
• Sound Accounting and Domain Knowledge
• Should be comfortable working as an Individual contributor as well as Team Handling
• Good/Strong communication skills, ability to work methodically & efficiently and deliver under tight deadlines
• Intermediate / Advanced PC skills, proficient in Office tools, such as Microsoft Outlook Word & Excel. Including advance Excel functionalities
• Should be comfortable working in US Shift (5:30 pm – 2:30 am)
• Working experience on PeopleSoft, Sage, Service Now, Zendesk will be added advantage.
• Knowledge of Lean Awareness, Continuous Improvement and RPA

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.