Senior Manager - Insurance Product & Operations

Senior Manager - Insurance Product & Operations

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Responsible for all product-related deliverables for insurance and cross-sell vertical.

Role Accountability 

1. Manage Budgeting & Planning for Insurance business plan including renewal portfolio and Track and report performance parameters
2. Create business MoU, track and drive actual performance against MoU and manage Cost budget allocations & reporting
3. Ensure delivering renewal income from assigned Insurance portfolio. Ensure renewal persistency MOU % is met and achievement of renewal premium target for all partners
4. Formulate strategy to achieve maximum renewal persistency for each portfolio and maintain year wise renewal persistency
5. Identify new area of partnerships, filter best suitable partners, roll out RFP, Presentation by shortlisted partners, Scoring & closure of partner basis the pre-defined criteria and onboarding of new partner, formulations business plan and launch plan & delivery of planned business
6. Lead New product introduction/launch for insurance & cross-sell by periodic competition mapping, identify new products & distribution channels, analyze the CBA, prepare & get "NPI Committee" approvals and Formulate business plan for launch & deliver on new product business plan
7. Ensure regulatory compliance adherence, reporting, monitoring & exception highlighting and manage respective regulatory & internal audits. 
8. Manage any certification requirement i.e. "Specified Person/Auth. Verifier"  for distribution for Insurance New business and complete enrollment i.e. training, certification & renewals of SPs. Manage all regulatory requirements with respect to "Specified Persons"
9. Manage all relevant regulator audits for portfolio. Responsible for compliance of all tasks mandated by regulator, updating the completion status on Internal Compliance Portal
10. Provide complete support to Insurance sales team with POS engagement activities. Run R&R programs, contests for NFTE, training, Insurance contest for card sales FTEs
11. Drive alternate sourcing channel for insurance business. Online Sales - Develop co-branded portals/website, drive lead generation campaigns, social media campaigns, Email & SMS campaigns
12. Evaluate and develop new insurance/ service assistance products and prepare NPI "New Product Introduction" pitch, market research, Competition mapping, work with partners for customization. Get sanctioned from NPI approval committee
13. Ensure process documentation and compliance adherence

Measures of Success 

1. New business and renewal business of assigned portfolio
2. No adverse observation in internal / external audits
3. Quality parameters within defined norms
4. New product introduction, Alternate channel sourcing.
5. New enrollment of Specified Persons
6. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Product Management
2. P&L Management
3. Portfolio management of insurance/assistance services
4. New Product launch and management
5. Digital Cross-sell
6. In-depth understanding of all regulatory guidelines applicable to corporate agency business (IRDAI/TRAI/RBI etc.)
7. Knowledge of regulatory environment in Financial/Insurance industry
8. Experience of managing audit requirements and observations

Competencies critical to the role

1. Stakeholder Management
2. Teamwork and collaboration
3. Analytical ability
4. High impact Communication

Qualification 

MBA/PGDBM or Graduate in any discipline

Preferred Industry

BFSI

Experience Level

Senior Level