Senior Manager - Lean Digital Transformation

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

             
Inviting applications for the role of Manager / Senior Manager - Lean Digital Transformation
A Black Belt in Genpact is responsible for delivering tangible benefits and reducing costs by improving business processes, solving problems, and inspiring change within the organization. Black Belts ensure alignment of Quality initiatives with the company’s strategic initiatives and help implement a culture of continuous improvement through "leading by example" and facilitating the delivery of business impact/results.

Responsibilities

•    Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;
•    Work closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;
•    Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;
•    Building Process Excellence culture in the team; Driving productivity and process improvement projects aligned with business initiatives;
•    Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;
•    Driving Standardization and Global Best Practices within the organization;
•    Conducting Quality Awareness Trainings within the organization;
•    Coaching & Mentoring Green Belts and Project teams to fulfill certification requirements, quality, and process improvement objectives;
•    Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes;
•    Fulfilling the requirements and Achieve BB Certification within 18-24 months;
•    Drive project management to deliver Digital deployments

Qualifications we seek in you!

Minimum qualifications

•    Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution;
•    Green Belt certification; Analytics Skills 
•    Black Belt/ Lean/ any other Quality Certification would be a plus;
•    Excellent Communication

Preferred qualifications

•    Self-motivated with ability to work both independently and as part of a team;
•    Organized person with attention to details, able to work simultaneously on different tasks;
•    Excellent analytical skills;
•    Ability to handle clients on a one-on-one basis, via e-mails and calls;
•    Excellent communication skills at all levels of Genpact and customer organizations;
•    Excellent interpersonal, facilitation and presentation skills;
•    Incredibly good problem-solving abilities and innovative approach upon;
•    Particularly good change management abilities;
•    Energetic personality with a positive, enthusiastic attitude;
•    Ability to work and act independently.
•    Coaching skills – the individual should be able to be coaching and organizing less experienced or new team members

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.