Senior Product Manager - AI Platform

Senior Product Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

• Take complete ownership of a module — from gathering requirements, collaborating with design and engineering teams, driving execution, to launching and supporting the product.
• Work closely with senior product leaders to define and drive the roadmap for Sprinklr’s AI platform, enabling enterprise-grade Generative and Agentic AI use cases across products while balancing reliability, governance, and scale.
• Partner with other Product Managers and platform teams to strengthen and evolve the AI platform, ensuring it is reusable, robust, and extensible across multiple product lines.
• Engage directly with global brands to understand their business needs and consult on configuring Sprinklr’s platform to deliver maximum value.
• Analyze product usage data and platform telemetry to identify pain points, optimize performance, and continuously improve user and developer experience.
• Drive internal adoption of the AI platform across Sprinklr product teams by defining best practices, clear abstractions, and self-serve workflows.
• Drive customer adoption of AI capabilities by working cross-functionally with engineering, customer success, and go-to-market teams.
• Help shape short- and long-term platform decisions around AI governance, cost efficiency, latency, and compliance, ensuring the platform scales with customer and regulatory demands.

WHAT MAKES YOU QUALIFIED?

• 5–7 years of experience in product management, preferably in B2B SaaS, enterprise software, or GenAI / Agentic AI platforms.
• Prior experience shipping Agentic AI or Generative AI–powered products to customers is desired.
• Strong problem-solving skills with the ability to translate complex workflows into scalable, productized solutions.
• Analytical mindset with the ability to extract actionable insights from data.
• Experience collaborating across design, engineering, and customer success teams in a matrixed environment.
• Comfortable going deep technically, with the ability to collaborate on level terms with engineering and ML teams.
• Excellent communication skills with a track record of influencing stakeholders and presenting to leadership.
• A bias for action, ownership mindset, and passion for building world-class enterprise products.
• PMs who have transitioned from developer to product roles in the past are strongly recommended.
• Bachelor’s degree in Engineering or Technology, preferably in Computer Science.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Experience Level

Senior Level