Accenture India Private Limited

Technology Support Engineer

Accenture India Private Limited
Gurgaon/Gurugram
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years

Job Description

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system configurations and procedures.
- Engage in continuous learning to stay updated with the latest technologies and best practices in network infrastructures.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols and architectures.
- Experience with troubleshooting network connectivity issues.
- Familiarity with network monitoring tools and techniques.
- Ability to implement and manage network security measures.

Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent

Job role

Work location
Work locationGurugram
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years

About company

Name
NameAccenture India Private Limited
Job posted by Accenture India Private Limited

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