Technology Support Engineer
Accenture India Private LimitedGurgaon/Gurugram
Not disclosed
Job Description
Technology Support Engineer
Project Role : Technology Support EngineerProject Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhancing overall service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system configurations and procedures.
- Engage in continuous learning to stay updated with the latest technologies and best practices in network infrastructures.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols and architectures.
- Experience with troubleshooting network connectivity issues.
- Familiarity with network monitoring tools and techniques.
- Ability to implement and manage network security measures.
Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
- Resource needs to be AI Ready.
- AI Powered Tech Talent
Job role
Work locationGurugram
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 3 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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