Transformation Lead - Commercial & Industrial Operations

Transformation Lead, C&I Operation transformation, Director

Join us as a Transformation Lead, C&I Operation transformation, Director

• You’ll be fully accountable for the transformation blueprint and roadmap, including the business model and architecture while delivering an end-to-end customer journey transformation
• You’ll own the definition, coordination and delivery of critical, strategic initiatives while managing relationships with key stakeholders
• This is your opportunity to steer the strategic vision of the bank along with senior colleagues
• We're offering the role at Director level

What you'll do

As a Transformation Lead, you’ll drive and lead the initiation, planning, design and implementation of all aspects of technology and business change in line with the strategic direction of the pan-C&I operations function. You’ll be negotiating and managing relationships with key stakeholders to ensure continuous engagement across a breadth of projects. You’ll also actively lead integration projects, making sure future state plans include the appropriate people, location and infrastructure.

You’ll also be:

• Identifying, coordinating and delivering continuous improvement initiatives and process re-engineering to the business model
• Owning the business case, including a full view of benefits delivered
• Overseeing the production of regular updates to drive a culture of continuous improvement
• Supporting and driving compliance with all business policies, to ensure delivery against statutory, regulatory and legal obligations

The skills you'll need

You’ll need strong communication skills and experience of producing recommendation papers for executive and senior audiences. You’ll also need strong stakeholder management skills with a proven ability to influence at executive and senior manager levels.

We’ll also expect you to have:

• The ability to collaborate at different levels across the bank
• Experience of operational and financial planning with a strong strategic awareness
• Experience of relevant legal policies, regulatory and statutory obligations, risk management and internal governance framework
• A background in leading diverse professional teams

Hours

45

Job Posting Closing Date:

07/04/2026

Experience Level

Senior Level