Cluster Business Manager

Cluster Business Manager - LMM

Responsibilities & Key Deliverables

Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT - Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer's. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts

Preferred Industries

Consumer FMCG / FoodAutomotive Industry

Education Qualification

MBA; Masters Dip. In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt

General Experience

Core Automotive Sales/ FMCG sales, Experience of 15-20 years

Critical Experience

Experience of managing a region being regional sales head for at least 3-4 years

System Generated Core Skills

Change ManagementRelationship ManagementDealer ManagementFinancial ManagementMarket AcumenIndustry AnalysisRegulatory ComplianceMarket IntelligencePerformance ManagementProject ManagementProject Planning & ExecutionRisk AnalysisCustomer SatisfactionUnderstanding Customer NeedsLead GenerationEnquiry ManagementChannel DevelopmentService Initiatives & CampaignsService Business PlanningMarket Share AnalysisRoot Cause AnalysisSalesBudgeting & CostingDealer Evaluation & SelectionConsequence ManagementNetworkingStakeholder ManagementKey Account Management

System Generated Secondary Skills

Capability BuildingConsultative SellingCredit ManagementService OrientationStatutory ComplianceDesigning Customer ExperienceManpower ManagementManpower PlanningMarket ResearchOrder ManagementCompetitor AnalysisProduct Knowledge & ApplicationSales PlanningTerritory Coverage OptimizationWorking Capital ManagementCustomer SensitivityPrice BenchmarkingService ManagementPromotional Activities

Experience Level

Mid Level