Collection Manager

Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, Bankas Solution, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance.

Collections Manager Duties and Responsibilities

Collections Managers are primarily responsible for overseeing the collection efforts of an organization, ensuring that the company recovers its debts in a timely manner.

They also develop and implement strategies to increase the effectiveness of the collections process.

Duties and responsibilities of a Collections Manager:

• Develop and implement strategies to increase the number of successful collections on outstanding debt
• Recruit, train and manage the collections team
• Set targets and monitor performance of the collections team
• Conduct risk assessment and analysis on potential clients
• Perform regular audits to ensure compliance with state and federal collections laws
• Resolve high-level disputes or complaints regarding collections practices
• Maintain a comprehensive understanding of the company’s credit policy
• Conduct negotiations with debtors to establish repayment plans
• Oversee and approve the write-off process for uncollectible debts
• Report on collection activity and accounts receivable status
• Develop goals and strategies to ensure the department runs smoothly and effectively.
• Direct and oversee all collection procedures to ensure compliance with laws and regulations.
• Manage a team of collectors and ensure they adhere to company policies and legal guidelines.
• Monitor and control the accounts receivable portfolio for the application of timely and full collection of receivables.
• Communicate with customers to address discrepancies and resolve billing issues.
• Prepare and present reports on collection activities and progress.
• Establish and implement policies and procedures for collecting debts.

Qualifications

• Proven experience as a Collection Manager or similar role
• Knowledge of billing procedures and collection techniques.
• Familiarity with all relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and interpersonal skills
• Ability to handle sensitive, confidential information
• BSc/BA in Business Administration, Accounting or relevant field