Sales Team Leader

Job Description – Team Leader (Sales – Insurance Telecalling)Job Title: Team Leader – Sales (Insurance Telecalling)

Department: Sales

Industry: Insurance Broking / Motor Insurance

Location: As per company requirement

Employment Type: Full-Time

Job Summary

We are looking for an experienced and result-oriented Team Leader to lead our Insurance Telecalling Sales team. The ideal candidate will be responsible for managing a team of telecallers, driving daily sales performance, achieving business targets, coaching team members, and ensuring excellent customer service while maintaining quality standards.

Key Responsibilities

• Lead, motivate, and manage a team of insurance telecallers.
• Monitor daily calling activities and ensure productivity targets are achieved.
• Drive motor insurance policy sales, renewals, and cross-selling opportunities.
• Achieve individual and team sales targets on a daily, weekly, and monthly basis.
• Conduct regular coaching sessions, call monitoring, and performance reviews.
• Train new team members on sales techniques, products, objection handling, and CRM usage.
• Track team attendance, discipline, and adherence to company policies.
• Prepare and share daily MIS reports, sales reports, and performance dashboards.
• Resolve customer escalations and support the team in closing complex sales.

Coordinate with Operations, Underwriting, and Customer Support teams for smooth policy issuance.

Ensure compliance with insurance regulations and internal quality standards.

• Develop action plans to improve conversion rates and overall team performance.

Required Qualifications

• Graduate in any discipline (preferred).
• 2–5 years of experience in insurance telecalling sales.
• Minimum 1–2 years of experience as a Team Leader or Senior Sales Executive.
• Experience in Motor Insurance or General Insurance will be preferred.

Join us if you are passionate about sales leadership, team development, and delivering outstanding results in the insurance industry.