Customer Support Executive

Responsibilities:

● Act as the on-site travel customer service representative at the client’s office, managing all

day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel

insurance, and related services.

● Handle urgent and last-minute bookings or changes with minimal turnaround time.

● Prepare weekly/monthly travel reports for the client’s management team.

● Manage end-to-end visa services of customers

● Handle customer inquiries and resolve issues in a timely and professional manner

● Updating daily activities in the project management tool

● Raising customer queries where there is dependency of any internal team member

● Communicating & coordinating with internal & external stakeholders

● Stay updated with industry trends and changes in regulations to ensure operational compliance

● Contribute to the overall operational efficiency and effectiveness of the organizationQualifications:

● Prior experience in an onsite/implant travel desk role preferred.

● Strong customer service orientation and ability to interact with senior stakeholders.

● Must be fluent in English and Tamil (both spoken and written) for effective communication

and documentation.

● Hindi proficiency preferred, spoken Hindi skills will be an advantage.

● Problem-solving mindset to handle travel disruptions and escalations.

● Previous experience in travel customer service is preferred

● Good knowledge of visa-related nuances

● Knowledge of operating travel Global Distribution System (GDS) preferred

● Excellent attention to detail and accuracy in performing tasks

● Proficient in using operational tools, software, and systems

● Strong communication skills, both written and verbal

● Ability to work well in a fast-paced and dynamic environment

● Knowledge of regulatory compliance and industry best practices

● Comfortable with MS tools & especially Excel

Responsibilities:

● Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.

● Handle urgent and last-minute bookings or changes with minimal turnaround time.

● Prepare weekly/monthly travel reports for the client’s management team.

● Manage end-to-end visa services of customers

● Handle customer inquiries and resolve issues in a timely and professional manner

● Updating daily activities in the project management tool

● Raising customer queries where there is dependency of any internal team member

● Communicating & coordinating with internal & external stakeholders

● Stay updated with industry trends and changes in regulations to ensure operational compliance

● Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

● Prior experience in an onsite/implant travel desk role preferred.

● Strong customer service orientation and ability to interact with senior stakeholders.

● Must be fluent in English and Tamil (both spoken and written) for effective communication and documentation.

● Hindi proficiency preferred, spoken Hindi skills will be an advantage.

● Problem-solving mindset to handle travel disruptions and escalations.

● Previous experience in travel customer service is preferred

● Good knowledge of visa-related nuances

● Knowledge of operating travel Global Distribution System (GDS) preferred

● Excellent attention to detail and accuracy in performing tasks

● Proficient in using operational tools, software, and systems

● Strong communication skills, both written and verbal

● Ability to work well in a fast-paced and dynamic environment

● Knowledge of regulatory compliance and industry best practices

● Comfortable with MS tools & especially Excel